Where is the exact meeting point for my tour or activity? Each activity’s meeting point is detailed on the activity page of our website and in the confirmation email you receive once you have booked the activity. If you wish for more information or cannot find the meeting point on the map, please contact the local organizer once you get to the destination. Their phone number is in the confirmation email you receive. We’re going to visit other cities, where else do you have tours? You can check out our travel guides on Civitatis. Check out all our travel guides on civitatis.com. We offer guided tours, day trips and transfers in most of these destinations, especially in Europe. Do you have other tours or activities apart from the ones disclosed in each destination? For some destinations we also offer private activities that are not necessarily on our web. In any case, you can check out all our activities on Civitatis. Do I need to print my voucher or receipt? Some activities require a printed voucher, others can be downloaded on your smartphone, and others don’t require any type of voucher. The activity’s webpage will specify what you need to bring. Do the excursions with vehicle always have baby car seats? Baby car seats are available in the destinations where it is legally required (in 900f our destinations). When you book the activity, please don’t forget to mention how old your child is in the comments section. Do we visit each landmark included in the itinerary? In the description part of the activity, we normally mention if you visit a monument or if you just admire it from outside. If it is not specified, it usually means that you’ll only visit the outside of the landmark. I need to print my voucher, but I can’t. What should I do? In this case, you can contact us and we’ll try and find a solution. I don’t know if I’ll get to the tour on time. Will they wait for me if I’m late? Regular tours are always on time and it’s impossible to change the schedule. Regarding private tours, if you want to modify the time, you’ll have to check with us before booking the activity.
Can I buy an activity for another person? Of course! Simply enter the person’s information on the checkout page instead of your own. In the payment section, enter your own billing information so that the transaction is successful. How can I pay for the activities I’ve booked? Our website has an easy to use and intuitive booking system and you’ll be able to pay for your activities safely with Visa, MasterCard or PayPal. You must pay online, as it is impossible to pay your guide directly or once you get to your destination. Is my payment secure? Yes, our online payment system is 100ecure and encrypted to protect it against fraud and unauthorized transactions. We, Civitatis, never have access to your credit card or bank details. We use Trustwave Trustkeeper, an internationally recognized and secure payment system to process your credit card transactions. I booked a tour but have not yet received a booking confirmation email. The payment probably didn’t go through and your activities weren’t booked. You should book the activity again and redo the payment process. If you’ve seen that the payment has gone through, maybe the email address was incorrect. In this case, please write to us on the following link: href="https://www.civitatis.com/contact-us"> so we can help. Can I book an activity and pay once I get to the destination? Some local organizers require their activities to be paid in advance and others just need a deposit, but it’s impossible to book an activity and not pay at least a deposit. After I make a booking, how long will I wait to receive my voucher? You’ll receive the confirmation email as soon as the payment has come through. If you haven’t received it, it could be because of two reasons:The payment didn’t go through. Please check your bank or PayPal account. Or it could be because you didn’t write your email address correctly. Please send us an email and we’ll solve it as soon as possible. In what currency should I pay the activities I’ve booked? You can book the activities in Euros, US Dollars or in Sterling Pound? In the top right hand corner of the page you can choose the currency you want. Can I reschedule my booking? In the following link you can book new activities and modify the dates or times of the activities you’ve already booked. Please note that we can only reschedule an activity according to the tour or activity organizer’s policies and availability. Can I purchase other activities directly from the tour guide? Civitatis uses a safe and internationally recognized payment system. To maintain this level of security, don’t pay the tour guides directly. You can book most of our activities with very short notice, including from your smartphone. Can I change aspects of my reservation after booking? The booking confirmation email includes a link where you can modify the reservation. Note that some activities cannot be modified. Each activity, excursion or guided tour has its own conditions. What forms of payment do you accept? You can pay securely using PayPal or a debit or credit card. When I paid with PayPal, they charged me 1 euro/dollar more. Why? A 1 euro (dollar) transaction was made to check the validity of the PayPal card. It is then refunded immediately. Can I book activities locally or on-site? We currently have two tourist information offices in the center of Madrid (Calle Montera, 32 and Calle Coloreros, 2). In our offices, you can book any activity in any of our destinations. You may pay in cash or by card.We don’t have offices in any other destination, so all the other bookings must be made on our Civitatis site.
Reviews and feedback
The reviews are too positive. Are they genuine? All our reviews are written by our customers who have booked an activity on the Civitatis site: href="https://www.civitatis.com">Civitatis. Once the activity comes to an end, you’ll receive an email in which you can send us your feedback, which we hope will have been fantastic. Why isn’t my review published? When we receive your feedback, we check it and then publish it as soon as possible. If you need to contact us for another matter which isn’t related to your review, please contact us on: and we’ll be happy to help you. Civitatis reserves the right to delete any review for the following reasons exclusively: - The use of bad or discriminatory language - It includes ads or links to other websites. - It’s not about the activity in question. - The client has made a mistake and has asked us to unpublish the review. How can I give feedback about my experience? Our raison d’être is your satisfaction. You’ll automatically receive a customer feedback questionnaire as soon as you’ve finished an activity. Help us improve!
Prices and special rates
Do you have special deals for public workers or other collectives? We’re sorry, we don’t make special deals for collectives. Our prices are the same for all our customers. If I book several activities at the same time, can I get a discount? Regrettably, we can’t offer any type of discount when you book several activities at the same time, since our prices are always as cheap as possible. We also work with various local organizers and each offers a different service. Are there any special rates available for students, seniors or children? Special rates depend on our local organizers. You’ll find the information about the prices and special rates on each activity’s webpage. If I book several tours or services, will I get a discount? We always try and offer the cheapest prices for each activity, so we can’t offer additional discounts if you book more than one tour.
Dates and times
How can I check an activity’s availability? Once you’ve chosen an activity you like, check the availability calendar on the top left-hand corner where available dates are shown in blue. Can this tour or activity be offered at a different date or time? Most of our regular activities can be booked as private activities at different dates and times. Although Although, please note that the price is higher, especially for couples or small groups. If the price isn’t specified on our site, contact us for more information. Can I do the activity at a different time than the one scheduled? We’re sorry, but the activity is only available on the days and scheduled time shown on the website. If you want to do it at another moment, you can check if you can do this activity privately writing us an email: email@example.com Can I book an activity during the Christmas season or on a public holiday? Most of our activities are carried out during the Christmas season and on the various public holidays, but each activity has its specific calendar. Check the availability and book as soon as possible. During peak season, activities are quickly sold out. In what language is an activity available in? Most of our tours and activities have an English-speaking guide or have commentary in English. In any case, the language option is always found on the activity’s information page. On what days do the activities take place? On the upper left-hand corner of each activities’ webpage is an availability calendar, where the available dates are shown in blue. Can I book the activity for a day which isn’t on the calendar? The regular excursions are only available on the days that are shown on the calendar. If you want to do it on another day, you could organize a private excursion. If you want to book a private excursion, write us an email on firstname.lastname@example.org and we’ll answer you as soon as possible. Can I book an open-ended activity? Unfortunately, most of our activities are not open-ended. Check the dates on the activity’s individual calendar. How many days in advance should I book the activity? The minimum time to book an activity depends entirely on the activity. The information is found on each activity’s webpage. During summer, Easter, public holidays and weekends, activities quickly sell out, so we recommend you book as soon as possible.
To book a private tour, is there a minimum of people needed? It shouldn’t be a problem to organize a private tour if you are a smaller group than the one published on the website. However, the price will be the same as the smallest private tour available. What does price per group mean? In some cities, we work with companies that only organize private tours. The price is the same for one person or for various people, since you’ll be paying for the vehicle and the guide. Can I join a group to take part in this activity? Unfortunately, it is impossible to join a private tour that has already been organized, since these tours are exclusive and private. We wish to do an activity on the same day we land at the Airport. Can you collect us directly at the Airport? It depends on the activity and it usually implies paying a supplement. We recommend you contact us on the following link: . We’re a large group and there aren’t vehicles large enough for such a big group. What can we do? If you’re traveling with a large group, please contact us on the following link and we’ll try and help you as soon as possible. When a private tour includes hotel pick-up, can you collect us at several hotels? There shouldn’t be a problem, unless the hotels are very far from each other. Nevertheless, please ask us before booking the activity on the following link: .
Can I cancel my booking? Each local organizer has a different cancellation policy, which is shown on the tour or activity page of our website. If you cancel your activity after the deadline and it is due to a serious cause or beyond your control, please contact us on the following link to try and find a solution: What is your cancellation policy? We always try and maximize the free cancellation period. Nevertheless, each activity and destination is different, so please check each activity’s cancellation policy, shown on the tour or activity page of our website.If you cancel an activity within the “free cancellation period”, you’ll be refunded in the same way you paid. Since it is an automatic operation, it cannot be modified for security reasons. What happens if it rains or there is bad weather? All activities will take place throughout the year even if it rains. If the weather conditions are extreme (for example a snow storm) and the organizer cancels the tour, you’ll either be refunded immediately or be able to do the activity on another day. Can I change the refund payment method if the activity is cancelled? If the activity is cancelled or if you cancel it, you’ll be refunded by crediting the same payment method used to book the activity. This operation is automatic and cannot be modified for security reasons. please contact us